Teammate Submission Form

Teammate Intake Submission Form

Instructions:

Step 1. Follow the script with inbound calls

Step 2. Enter information in the suggested fields (ADDITIONAL COMMENTS OR NOTES CAN BE ADDED IN THE "ADDITIONAL NOTES" SECTION AT THE BOTTON NEXT TO THE SUBMIT BUTTON)

Step 3. Use the FAQ under the form to help with the most commonly asked questions and responses

MOST FREQUENTLY ASKED QUESTIONS

Q: I received a letter in the mail about: Property Taxes / Tax Assistance / Tax Relief Alternatives, etc...?

A: Great! Yes, we sent a letter to a few people in the area. Property Tax Relief Alternatives as Your PTRA, is a local organization that assists people with options on their past-due property taxes. We specialize in creating options and solutions for people who may be behind on their property taxes and facing tax sales or those who already had their home sold at a tax sale and are at risk of losing the home. It looks like you may have received a notification from the county about past-due property taxes and an imminent tax sale. We don't think this process is fair, so we inform you that there are options besides going to tax sale.

Q: Who are you?

A: We are a local organization in CO / MI / TX that works with past-due homeowners on their property taxes at risk of losing their homes to tax sales. Our team of professionals has worked in the community since 2008. After coming across several people who either didn't know they were losing their homes or need more information on the tax sale process, our team created Property Tax Relief Alternatives (PTRA) to reach out and offer information and options.

Q: Where are you located?

A: We are located right here in Indiana! Our mailing address is STREETADDRESS. We don't have a walk-in office as most of our teammates prefer to work from home. We do live and work here in the local community.

Q: Are you real estate agents?

A: No. We are not real estate agents and we are not contacting you about listing your property. We work directly with you and don't ask for the commissions or concessions most real estate agents mandate.

Q: Why did I get this letter?

A: Indy Tax Care is a local organization that assists people with options on their past-due property taxes. We specialize in creating options and solutions for people who may be behind on their property taxes and facing tax sales or those who already had their home sold at a tax sale and are at risk of losing the home. It looks like you may have received a notification from the county about past-due property taxes and an imminent tax sale. We don't think this process is fair, so we inform you that there are options besides going to tax sale.

Q: What solutions/options do you offer? (How can you help)

A: After gathering some quick information and allowing our team 24-48 hours to review, our team will call you back with information and options on what we can do. Since everyone is in a different spot, we take the time to carefully listen to what you are currently going through and what you would like to do. From there, we can usually provide you with a few alternatives to consider which may include the following.

NOTE - DO NOT provide OPTION details below - instead let them know that the Property Tax Relief Alternatives or other options will be discussed in the call back from the team within the 24-48 hour period.

Equity Protection Program: Designed for homeowners who would prefer to remain in the property while improving their financial situation.
Stability Rent-Back Plan: Ideal for homeowners who want to remove the stress of home ownership but still need time before moving on from the home.
Fresh Start Purchase Plan: For homeowners who prefer to move forward and transition out of the property.

Right now, we ask a couple of basic questions and learn more about what you are looking to accomplish or what assistance you qualify for.

Once I notify the team, it takes about 24-48 hours for them to call you back and go over the alternative options and your answer questions.

Q: Do you pay-off all my past-due property taxes?

A: We don't have an unlimited amount of funds. Our team tracks each request on a first-come, first-served basis. We have options that can assist with paying some or all of your past-due taxes so you don't lose your house to tax sale.

Q: What is your role?

A: I am an assistant tax specialist. My role is to connect with those looking for Property Tax Relief Alternatives, other options or assistance besides tax sale. I go through a very important set of questions and alert the team to create solutions. It takes 24-48 hours for a teammate to respond. We have hundreds of requests and respond on a first-come, first-served basis.

Q: Why do you need my property information if the county already provides it?

A: Part of the reason we get so many requests is due to the county's need for more information and cooperation. Sometimes the county only assembles certain information available or makes it harder to get. The hardest part of my job is talking to frustrated homeowners who were let down by the county - especially in the belief that a fair market value will be attained in a tax sale auction.